Not right for you? No problem. Send it back unused within 30 days and we'll refund you. We keep it simple, and a real person from our family helps you every step of the way.
- 30 days to decide. Take your time. Unbox it, look it over at home, and decide.
- Arrived damaged or wrong? We'll send a free replacement or give you a full refund, including shipping.
- Quick, friendly help. Email us and we'll reply within 1–2 business days.
Last updated: September 24, 2026
We want you to love your purchase. If it isn't right for you, you can return it within 30 days of delivery for a full refund of the item price, as long as it is unused and in its original condition.
1. Who can return an item
- You request the return within 30 days of the delivery date shown in your tracking.
- The item is unused, clean and in the same condition you received it.
- All accessories, parts and manuals are included, in the original packaging.
- You send the photos listed below and receive our written approval before you ship anything back.
2. How to request a return
- Email us within 30 days at hi@jjsmartco.com with your order number and the reason for your return.
- Send photos of the unused item: the product, every included accessory and the original packaging (see section 3).
- Get your approval: we review every request within 2 business days. If approved, we email your return authorization and the return address.
- Ship it back in its original packaging within 7 days of approval, using a tracked shipping service.
- Receive your refund: once the return arrives and passes inspection, we refund your original payment method within 5 business days.
3. Photo requirement
Because every item we sell is used on your desk, skin or valuables, we need to confirm that a returned item can be resold as new. Photos must be clear, in focus and taken in good light. Please include:
- The product from the front, back and both sides
- Every included accessory laid out together (for example: all 16 wood tools; the markers and eraser; the watch stand, power cord and manual)
- The original packaging, including inserts
- A close-up of the surfaces that show use: the glass writing surface, the wood surfaces, or the inside of the cleaner's tank
- Your order number written on a note and visible in at least one photo
If the photos are unclear or incomplete, we'll ask for new ones. Approval is based on the photos; the refund is issued after the returned item arrives and matches them.
4. Items we can't accept
- Items that have been used, washed, assembled or installed beyond opening the box to inspect them
- Items showing any sign of use: marker ink or residue on the glass; oil, lotion or skin-contact marks on the wood; water, residue or scratches in the cleaner's tank
- Items with missing parts, accessories, manuals or original packaging
- Items damaged by misuse, accidents, or not following the care instructions
- Returns sent back without an approved return authorization
- Requests made more than 30 days after delivery
For hygiene reasons, the wood therapy tools and the ultrasonic cleaner can only be returned if they have not been used on skin, jewelry, dental items or with water.
5. Refunds
- We inspect every return within 2 business days of receiving it and email you the result.
- Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show it.
- We refund the price you paid for the item. Return shipping costs are paid by you and are not refundable, unless the return is due to our error (see section 6).
- If a returned item arrives used, damaged or incomplete, or doesn't match the approved photos, we'll contact you. We may refuse the refund and send the item back to you at your cost, or offer a partial refund where appropriate.
- Bundle orders: if you return part of a bundle, the refund is the price you paid for that item after its share of the bundle discount.
6. Damaged, defective or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and photos (or a short video) showing the problem and the shipping box. We'll send a free replacement or a full refund, including any shipping you paid, and cover return shipping if we need the item back.
7. Cancellations and exchanges
- Cancellations: email us as soon as possible. We can cancel for a full refund if your order hasn't shipped yet. Once it ships, the return process above applies.
- Exchanges: we don't offer direct exchanges. Return the unused item for a refund and place a new order for the item you want.
- Lost returns: we're not responsible for returns lost in transit, so please use a tracked service and keep your receipt.
Questions?
Email hi@jjsmartco.com with your order number. We reply within 1–2 business days. This policy doesn't affect any rights you have under the consumer laws of your state.